There are a few reasons why a connection can “time out.” You are doing too many things on your computer at once (i.e., browsing the Web, downloading files, sending e-mails). Try to minimiz...
Why Can’t I Connect?
VirtualLab™ requires an internet connection at all times. When you receive an error message informing you that VirtualLab cannot connect, that means your computer is not able to establish a connecti...
How Do I Create Custom File Signatures?
When you perform a recovery using the Recover Initialized/Erased Drive method, you will be asked if you would like to include a search by file type. If you choose to do so, you will then be asked to s...
Do I Need a Session File?
Yes, VirtualLab™ will not run without a session file, as it needs the file to save recovery scans.
What Is a Session File?
A session file is a specifically formatted file that VirtualLab™ creates for storing files recovered during a session. Losing this file will NOT cause you to lose the files you have recovered. It wi...
What if I Don’t Have a Second Hard Drive?
If you do not have a second hard drive, you will at least need a second computer. The following methods may work: If you are running MacOS X: Start up the computer with the Bad Device in Firewire Targ...
Can VirtualLab™ Recover My Files?
Most likely, YES! VirtualLab™ is the most powerful recovery product ever made available to the general public. And although it is much faster and cheaper than using a professional recovery team, we ...
Saving Recovered Files
Now you’re ready to recover those lost files! Here’s how: Use the triangles to expand folders to find the files you wish to recover. To select a file, click the checkbox that appears to th...
Previewing Recovered Files
Once the scan is complete, you should test the quality of the recovered files by viewing their contents. To do so, just double-click a file to open it. The file preview will display. If you are able t...
Scanning the Disk
When you click Start New Scan, VirtualLab Client begins to perform a thorough scan of the drive. Depending on the size of the disk, this could take quite a while. Below the progress bar, you’ll ...