Getting Started

Scan taking a long time? Read this.

One of the most common questions is ‘why is the scan taking so long?’. Here are some reasons why and tips to help you out: The software we produce is very thorough (it has to be in order to find all your data). If you’re on Mac – When using the recommended scan (Recover Initialized/Damaged […]

Solving Demo Mode Problems on your Mac

Once you have uninstalled and reinstalled the new version you need to go to the Preferences folder to delete the p.list file (/Users/Admin/Library/Preferences/com.vlabdrs.virtuallabdatarecovery.plist) as when you uninstall the software this file doesn’t automatically delete. Please remember to always be sure you’re using the LATEST VERSION of the application, you can download it at any time […]

Solving the ‘Cannot Load Required Libraries’ Message with Mac OS

This message means you have not fully installed the application. During installation you are asked to enter your administrative password. If you do not enter it, or, you do not have administrative permissions, then the installation will fail. You must have ADMINISTRATIVE permissions to install the software and subsequent the required libraries. If you do […]

Email Us