We want to help you get your data back!   We have multiple support options, in the event you still need help after reading this guide: Technical support Support Options Monday – Friday 8am to...

Upgrading VirtualLab™ Client is easy. That’s because every time you launch the application while connected to the Internet, VirtualLab™ Client automatically checks to see if an upgrade is av...

If an error occurs during recovery, VirtualLab™ will record the error in a log, which you can view by going to File > Open Log. The log lists all files that had errors during the recovery and why...

There are a few reasons that VirtualLab cannot find the file type you are looking for. The data for files of this type have already been overwritten at a previous time. This can happen if you are tryi...

If you are trying to save to a drive that you know has enough free space for the files that you are recovering, make sure the drive is not locked and that you have enough permissions to write to the d...

If you see a message that indicates VirtualLab™ is running out of memory during a scan, here’s what you should do: MacOS 9.x: Select VirtualLab™ in the Finder and Get Info on the application...

If your system freezes while running VirtualLab™ then you may not have installed the software properly or you are running it in an environment with which the software isn’t compatible. Please ...

If your drive is physically damaged or is encountering read errors then, in some cases, VirtualLab™ will be unable to find your drive. Another reason that VirtualLab could be unable to find your dri...

Occasionally there is too much filesystem damage to allow a file to be completely intact when recovered. This is known to happen on a rare occasion and is usually caused by easily preventable circumst...

VirtualLab™ handles thousands of recoveries each day. If your session has expired, then you should start a new recovery session.