Pre-Sales Questons

Tips for Submitting a Support Request

We want you to have the best experience possible when working with our Support Team. We want your issues resolved quickly and efficiently. So, here are some tips to help you help us. 1) Be specific. Avoid simply saying “Help!” or “It’s not working.” Describe what it is you are attempting to do. We’d like […]

Scan taking a long time? Read this.

One of the most common questions is ‘why is the scan taking so long?’. Here are some reasons why and tips to help you out: The software we produce is very thorough (it has to be in order to find all your data). If you’re on Mac – When using the recommended scan (Recover Initialized/Damaged […]

Solving the ‘Cannot Load Required Libraries’ Message with Mac OS

This message means you have not fully installed the application. During installation you are asked to enter your administrative password. If you do not enter it, or, you do not have administrative permissions, then the installation will fail. You must have ADMINISTRATIVE permissions to install the software and subsequent the required libraries. If you do […]

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