If an error occurs during recovery, VirtualLab™ will record the error in a log, which you can view by going to File > Open Log. The log lists all files that had errors during the recovery and why...
VirtualLab™ Can’t Find The Types Of Files I Selected
There are a few reasons that VirtualLab cannot find the file type you are looking for. The data for files of this type have already been overwritten at a previous time. This can happen if you are tryi...
VirtualLab™ Can’t Save My Files
If you are trying to save to a drive that you know has enough free space for the files that you are recovering, make sure the drive is not locked and that you have enough permissions to write to the d...
VirtualLab™ Is Running Out of Memory?
If you see a message that indicates VirtualLab™ is running out of memory during a scan, here’s what you should do: MacOS 9.x: Select VirtualLab™ in the Finder and Get Info on the application...
Why Does VirtualLab Keep Freezing?
If your system freezes while running VirtualLab™ then you may not have installed the software properly or you are running it in an environment with which the software isn’t compatible. Please ...
Why Can’t VirtualLab Find My Drive?
If your drive is physically damaged or is encountering read errors then, in some cases, VirtualLab™ will be unable to find your drive. Another reason that VirtualLab could be unable to find your dri...
Why Are My Files Corrupt?
Occasionally there is too much filesystem damage to allow a file to be completely intact when recovered. This is known to happen on a rare occasion and is usually caused by easily preventable circumst...
My Session has Expired?
VirtualLab™ handles thousands of recoveries each day. If your session has expired, then you should start a new recovery session.
My Session “Times Out” When I Try To Connect
There are a few reasons why a connection can “time out.” You are doing too many things on your computer at once (i.e., browsing the Web, downloading files, sending e-mails). Try to minimiz...
Why Can’t I Connect?
VirtualLab™ requires an internet connection at all times. When you receive an error message informing you that VirtualLab cannot connect, that means your computer is not able to establish a connecti...