If your system freezes while running VirtualLab™ then you may not have installed the software properly or you are running it in an environment with which the software isn’t compatible. Please see the notes in this user guide regarding compatible systems and installation.

If you have already completed the installation correctly and are using a compatible system, but your computer is still freezing, you may not have enough system resources to run properly. You most likely can correct this by closing all other applications while using VirtualLab™.

Here’s what to do if VirtualLab™ keeps freezing:

• MacOS 9.x: Select the option to Skip Bad Sectors before scanning again. The lockups may be occurring because of bad blocks on the drive. If this does not alleviate the problem, contact support.
• MacOS X: Please visit the VirtualLab product page for support.

Another reason that VirtualLab™ could be freezing is that you are running it on a damaged drive. If you think your drive may be damaged, you should send it to our in-lab recovery team. Please visit BinaryBiz’s Data Recovery for more information.

Please contact support if you are unable to resolve this problem.