If your drive is physically damaged or is encountering read errors then, in some cases, VirtualLab™ will be unable to find your drive. Another reason that VirtualLab could be unable to find your drive is that you have not set up your system’s architecture correctly. If the drive is not able to be recognized by your system, then chances are VirtualLab™ will not be able to notice it either.

Here’s what to do if your drive isn’t showing up:

• Make sure the drive is connected and powered on. It’s a good idea to restart your computer with the drive connected and powered on.
• If the drive is USB or Firewire, use the MacOS X version of VirtualLab™, which can access these drives even when they do not mount on the desktop.
• Relaunch VirtualLab™.
• Please visit the VirtualLab product page for additional support options.
• Remember, do not try to recover a physically failing device. Instead, contact BinaryBiz for professional data recovery service!