VirtualLab™ requires an internet connection at all times. When you receive an error message informing you that VirtualLab cannot connect, that means your computer is not able to establish a connection with our servers. Here are a few tips on how to resolve such a problem:

• Check your internet connection by attempting to load a Web browser or another Internet application.
• Make sure all cables are connected properly.
• If you are running VirtualLab™ on a computer that is behind a firewall, then try disabling your firewall and connecting again.
• If you are trying to connect through a network in your workplace, then you should contact your system administrator. Many times companies have firewalls or other devices set up so that you will be unable to connect to our servers.
• Try connecting via a proxy server by modifying your advanced settings.
• If you are connecting through a proxy, make sure the proxy is not down and that you have selected the correct type in the Network Settings dialog
• Try connecting from another computer

If you just can’t seem to fix the connection problem, please visit the VirtualLab product page for additional support options.