There are a few reasons that VirtualLab cannot find the file type you are looking for.
- The data for files of this type have already been overwritten at a previous time. This can happen if you are trying to recover deleted files, and accidentally copy new data to the drive before trying to recover the deleted files. The data you copy to the drive overwrites the deleted file data and makes it impossible to recover those files using VirtualLab.
- You selected conflicting file types in the list of signatures. Occasionally a signature will be created that ‘poses’ for another type of file. That is, when VirtualLab searches for one file type, another signature fits the pattern of the file as well and VirtualLab marks it as that type of file. To alleviate this problem, select ONLY the file type you are having trouble recovering and run the scan again.
- You duplicated one file several times when you created a new signature instead of having six unique files of the same type. If you do not have enough files to create a signature, do not duplicate one file in an attempt to create a signature. VirtualLab™ cannot find files when this is done because it needs six UNIQUE files to generate a signature. Create more files that are all unique and try creating a new signature again.
If you do this and are still unsuccessful, please visit the VirtualLab product page for additional support options.