In rare cases orders can’t be immediately fulfilled. This happens with orders our processor deems suspicious or server to server communications problems. If either of these are the case you will be notified of it during the order process.

Otherwise, you will know by one or more of the following that your order has been completed:

• You have received an email confirming the purchase
• You will see on screen confirmation that they completed the purchase.
• Go to the account page and use the account lookup tools. If you made an account, surely it will be there. If none of those happens, then the order is not completed. You should try it again. 🙂

In very rare cases there are problems with PayPal payments. If you did pay (and you have your PayPal confirmation), please contact support by email and provide them with your order number and email address and we will sort it.